Terms & Policies
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Last Updated: 2nd March 2026
By using tinyhomesonwheelsusa.com, placing an order, making a reservation, or purchasing a tiny home from Tiny Homes on Wheels USA, you agree to the applicable terms and policies below.
1. Terms & Conditions
We aim to provide accurate product descriptions, photographs, specifications, pricing, and availability. However, information may occasionally change or contain errors. Tiny homes may be new or pre-owned. Features, appliances, furniture, warranties, and included accessories vary by home and will be stated in the individual listing or purchase agreement. Submitting an inquiry does not reserve a home. A home is only considered reserved after the required payment or confirmation has been completed.
Customers are responsible for confirming local zoning, permits, land-use requirements, utility requirements, and whether a tiny home can legally be placed at their intended location. Prices are listed in U.S. dollars. Taxes, permits, extraordinary delivery requirements, site preparation, utility connections, or other services may be charged separately unless specifically stated as included.
2. Privacy Policy
We may collect information such as your:
- Name
- Email address
- Phone number
- Billing or delivery address
- Order information
- Product inquiries
- Website usage information
We use this information to process orders, respond to inquiries, arrange delivery, provide customer support, prevent fraud, and improve our services. Payment information may be processed by secure third-party payment providers. We do not sell your personal information as a standalone product. Information may be shared with trusted service providers when necessary for payment processing, financing, delivery, website operation, or legal compliance.
3. Shipping & Delivery Policy
Delivery is available to many locations across the United States. Where a listing states free delivery or delivery included, standard transportation is included. Additional charges may apply for unusual delivery requirements such as special permits, escorts, ferries, cranes, difficult site access, or other specialized services.
Delivery times depend on:
- Home availability
- Production status
- Destination
- Weather
- Transportation permits
- Site readiness
Estimated delivery dates are not guaranteed unless specifically agreed in writing. Customers must ensure that the delivery site is accessible and properly prepared. Traditional package tracking may not be available because tiny homes require specialized transportation. Customers will receive delivery and scheduling updates directly from our team.
4. Refund & Cancellation Policy
Cancellation and refund terms depend on the home and stage of the purchase. Reservation deposits may be refundable or non-refundable depending on the specific transaction. These conditions will be disclosed before payment.
Custom or made-to-order homes may have limited cancellation rights after production or customization has started. Pre-owned homes are unique inventory items and may have different return or cancellation conditions. Approved refunds will normally be returned through the original payment method. Nothing in this policy limits any consumer rights provided by applicable law.
5. Financing Disclaimer
Financing may be available for qualified buyers on selected homes. Financing approval is not guaranteed. Interest rates, down payments, monthly payments, loan terms, and approval requirements are determined by the applicable financing provider. Any payment calculator or estimated monthly payment shown on our website is for informational purposes only and does not constitute a loan offer or approval.
6. Warranty Information
Warranty coverage varies by home. Depending on the product, coverage may include:
- Manufacturer warranty
- Structural warranty
- Appliance warranty
- Extended service coverage
- Remaining warranty on a pre-owned home
The warranty applicable to a specific home will be disclosed before or during the purchase process. Warranty coverage generally does not include damage caused by misuse, improper maintenance, unauthorized modifications, poor site preparation, improper installation, accidents, severe weather, or normal wear and tear. Pre-owned homes may have different warranty conditions from new homes.
Contact Us
For questions regarding purchases, delivery, refunds, financing, warranties, or privacy, contact:
Tiny Homes on Wheels USA
Email: info@tinyhomesonwheelsusa.com
Phone: +1 743-259-3337
Website: tinyhomesonwheelsusa.com
Acceptance
By placing an order, making a reservation payment, or purchasing a home from Tiny Homes on Wheels USA, you acknowledge that you have read and accepted the applicable terms and policies stated on this page.